Privacy Policy

1. Introduction

Welcome to Explainables, an AI-powered educational platform designed to help CBSE students (classes 6–10) in India understand complex concepts through personalized AI explanations.

This Privacy Policy explains how we collect, use, store, retain, and protect your personal information. We are committed to transparency and safeguarding your privacy. By using Explainables (accessible at tryexplainables.com), you agree to this policy.

If you have any questions about our privacy practices, please contact us at [email protected].

2. Information We Collect

We collect information to provide you with a personalized and secure learning experience:

Account Information

• Full Name: To personalize your learning experience
• Email Address: For account verification, notifications, and account recovery
• Class/Grade Level: To tailor AI responses to your curriculum and level
• Password: Securely hashed using bcrypt; we never store raw passwords

Usage Data

• Questions Asked: Topics you inquire about (to improve personalization)
• XP & Streaks: Your learning progress and engagement metrics
• Completion Status: Chapters, tests, and concepts you've completed
• Time Spent: Duration on the platform and per topic
• Chat and Study Activity: Prompts, generated explanations, uploaded learning material, and saved study outputs where needed to provide the Service

Payment Information

Device & Browser Information

• Device type (mobile, tablet, desktop)
• Operating system (iOS, Android, Windows, macOS, Linux)
• Browser type and version
• IP address (for security and analytics)
• Approximate location such as country, state/region, and city when available from network or hosting-provider signals
• Basic log data such as request time, error events, and security signals

3. How We Use Your Data

Your information is used solely to enhance your educational experience:

• Personalization: To customize AI explanations based on your class, topics, and learning style
• Learning Progress Tracking: To monitor your XP, streaks, and achievement milestones
• Platform Improvement: To identify popular topics, fix bugs, and enhance user experience
• Important Notifications: To send updates about new features, maintenance, or critical account changes (not spam or marketing)
• Payment Processing: To verify and process transactions securely via Razorpay and PayPal
• Security & Fraud Prevention: To detect and prevent unauthorized account access
• Support and Legal Compliance: To respond to account requests, refunds, disputes, abuse reports, and lawful obligations

We do not: Sell your data to third parties, use it for marketing purposes, or share it beyond necessary service providers.

4. Data Storage & Security

Where Your Data Lives

Your data is stored on secure servers hosted by Render.com, a trusted cloud platform with enterprise-grade security standards.

Security Measures

While we implement robust security measures, no system is 100% secure. We encourage you to use strong, unique passwords and keep your login credentials confidential.

Retention

We keep personal data only as long as needed to provide the Service, maintain security, comply with legal or tax requirements, resolve disputes, and improve reliability. If you delete your account or request deletion, we remove or anonymize personal data unless limited retention is required for legitimate legal, security, backup, or payment-record reasons.

5. Third-Party Services & AI Processing

We partner with trusted providers to deliver core functionality. These services operate under their own privacy policies:

• AI Model Provider (Third-Party API): Explainables uses AI models provided via a third-party API to power the tutoring engine. When you ask a question, your input is sent to this third-party AI service for processing. The AI provider may process and temporarily retain your input in accordance with their privacy policy. We do not share your name, email, or account details with the AI provider — only the question text you type is sent. Please do not include sensitive personal information in your questions.
• AI Training & Customisation: We have configured the AI with custom system prompts incorporating NCERT curriculum content, personalised tutor personalities, and board exam context. This is done at the application layer — your individual conversations are not used to retrain the AI model.
• Razorpay and PayPal: Process payments securely. We share payment amounts, plan details, transaction identifiers, and related billing metadata as needed to complete and support payments, never card credentials.
• Google OAuth: Enables secure, password-free login. Google handles authentication; we receive only your verified email, name, and basic profile information needed for login.
• Render.com: Hosts infrastructure used to operate the platform.

Summary for parents: When your child asks a question on Explainables, the question text is sent to an external AI service to generate an answer. We do not send names, emails, or personal details. The AI's response is displayed directly to the student. Always encourage students not to share personal information in their questions.

6. Children's Privacy

• Parental Guidance Recommended: We recommend that parents or guardians review this privacy policy and supervise their child's use of the platform
• Limited Data Collection: We collect only information necessary for personalized education
• No Third-Party Ads: We don't use behavioral tracking for advertising
• Compliance: Our practices align with Indian data protection standards and child safety regulations

If you're a parent concerned about your child's data, please contact us at [email protected].

7. Your Rights

You have the following rights regarding your personal data:

• Right to Access: Request a copy of all data we hold about you
• Right to Correct: Update or correct inaccurate information in your profile
• Right to Delete: Request deletion of your account and associated data (with some legal exceptions)
• Right to Data Portability: Receive your data in a structured, exportable format
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it, though this can limit access to some features
• Right to Grievance Support: Contact us if you believe your privacy request was not handled properly

To exercise any of these rights, email [email protected] with a clear request. We will respond within 30 days.

8. Cookies & Local Storage

We use cookies and local storage to enhance your experience:

Session Cookies

• Authentication: Login tokens to keep you securely logged in
• Security: CSRF tokens to prevent unauthorized actions

Local Storage

• UI Preferences: Your theme choice, sidebar state, and layout preferences
• Offline Data: Cached lesson data for improved performance

Analytics and Diagnostics

• Performance Data: Page load, error, and feature reliability signals to keep Explainables fast and stable
• Location Analytics: Approximate country, state/region, and city may be used to understand where learners study from, improve educational content and reliability, and plan product improvements. We do not require precise GPS location for this analytics system
• Abuse Prevention: Security logs used to detect spam, fraud, and unauthorized access

You can clear cookies and local storage from your browser settings at any time. This may affect your login status and saved preferences.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• Email you a notification at your registered email address
• Update the "Last Updated" date at the top of this page
• Request your consent if the changes significantly affect how we handle your data

Your continued use of Explainables after changes have been posted indicates your acceptance of the updated policy.

10. Contact Us

Have questions or concerns about your privacy? We're here to help. Reach out to us:

Also interested in our terms? View our Terms & Conditions