Privacy Policy
Last Updated: April 2026
1. Introduction
Welcome to Explainables, an AI-powered educational platform designed to help CBSE students (classes 6–10) in India understand complex concepts through personalized AI explanations.
This Privacy Policy explains how we collect, use, store, and protect your personal information. We are committed to transparency and safeguarding your privacy. By using Explainables (accessible at tryexplainables.com), you agree to this policy.
If you have any questions about our privacy practices, please contact us at explainables.ai@gmail.com.
2. Information We Collect
We collect information to provide you with a personalized and secure learning experience:
Account Information
- Full Name: To personalize your learning experience
- Email Address: For account verification, notifications, and account recovery
- Class/Grade Level: To tailor AI responses to your curriculum and level
- Password: Securely hashed using bcrypt; we never store raw passwords
Usage Data
- Questions Asked: Topics you inquire about (to improve personalization)
- XP & Streaks: Your learning progress and engagement metrics
- Completion Status: Chapters, tests, and concepts you've completed
- Time Spent: Duration on the platform and per topic
Payment Information
Important: We do not store credit card or banking details. All payment processing is handled securely by Razorpay. We only receive confirmation of successful transactions.
Device & Browser Information
- Device type (mobile, tablet, desktop)
- Operating system (iOS, Android, Windows, macOS, Linux)
- Browser type and version
- IP address (for security and analytics)
3. How We Use Your Data
Your information is used solely to enhance your educational experience:
- Personalization: To customize AI explanations based on your class, topics, and learning style
- Learning Progress Tracking: To monitor your XP, streaks, and achievement milestones
- Platform Improvement: To identify popular topics, fix bugs, and enhance user experience
- Important Notifications: To send updates about new features, maintenance, or critical account changes (not spam or marketing)
- Payment Processing: To verify and process transactions securely via Razorpay
- Security & Fraud Prevention: To detect and prevent unauthorized account access
We do not: Sell your data to third parties, use it for marketing purposes, or share it beyond necessary service providers.
4. Data Storage & Security
Where Your Data Lives
Your data is stored on secure servers hosted by Render.com, a trusted cloud platform with enterprise-grade security standards.
Security Measures
- HTTPS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS/SSL protocols
- Password Hashing: Passwords are hashed using bcrypt, making them impossible to decrypt even if our servers are compromised
- No Raw Card Data: We never store credit card information; Razorpay handles all payment data
- Access Controls: Only authorized personnel can access sensitive user data
- Regular Backups: We maintain secure, encrypted backups of your data
While we implement robust security measures, no system is 100% secure. We encourage you to use strong, unique passwords and keep your login credentials confidential.
5. Third-Party Services & AI Processing
We partner with trusted providers to deliver core functionality. These services operate under their own privacy policies:
-
AI Model Provider (Third-Party API): Explainables uses AI models provided via a third-party API to power the tutoring engine. When you ask a question, your input is sent to this third-party AI service for processing. The AI provider may process and temporarily retain your input in accordance with their privacy policy. We do not share your name, email, or account details with the AI provider — only the question text you type is sent. Please do not include sensitive personal information in your questions.
-
AI Training & Customisation: We have configured the AI with custom system prompts incorporating NCERT curriculum content, personalised tutor personalities, and board exam context. This is done at the application layer — your individual conversations are not used to retrain the AI model.
-
Razorpay: Processes all payments securely. We share only transaction amounts and success confirmation, never card data.
-
Google OAuth: Enables secure, password-free login. Google handles authentication; we receive only your verified email and name.
-
Render.com: Hosts our infrastructure and databases. They maintain strict security and confidentiality agreements.
Summary for parents: When your child asks a question on Explainables, the question text is sent to an external AI service to generate an answer. We do not send names, emails, or personal details. The AI's response is displayed directly to the student. Always encourage students not to share personal information in their questions.
6. Children's Privacy
Our Commitment to Young Learners: Explainables is designed for students aged 11–16 years. We take their privacy seriously and comply with the Information Technology Act, 2000 (India).
- Parental Guidance Recommended: We recommend that parents or guardians review this privacy policy and supervise their child's use of the platform
- Limited Data Collection: We collect only information necessary for personalized education
- No Third-Party Ads: We don't use behavioral tracking for advertising
- Compliance: Our practices align with Indian data protection standards and child safety regulations
If you're a parent concerned about your child's data, please contact us at explainables.ai@gmail.com.
7. Your Rights
You have the following rights regarding your personal data:
- Right to Access: Request a copy of all data we hold about you
- Right to Correct: Update or correct inaccurate information in your profile
- Right to Delete: Request deletion of your account and associated data (with some legal exceptions)
- Right to Data Portability: Receive your data in a structured, exportable format
To exercise any of these rights, email explainables.ai@gmail.com with a clear request. We will respond within 30 days.
8. Cookies & Local Storage
We use cookies and local storage to enhance your experience:
Session Cookies
- Authentication: Login tokens to keep you securely logged in
- Security: CSRF tokens to prevent unauthorized actions
Local Storage
- UI Preferences: Your theme choice, sidebar state, and layout preferences
- Offline Data: Cached lesson data for improved performance
No Third-Party Cookies: We don't use cookies from advertising networks or external trackers. Your browsing behavior is never sold for marketing.
You can clear cookies and local storage from your browser settings at any time. This may affect your login status and saved preferences.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
- Email you a notification at your registered email address
- Update the "Last Updated" date at the top of this page
- Request your consent if the changes significantly affect how we handle your data
Your continued use of Explainables after changes have been posted indicates your acceptance of the updated policy.
10. Contact Us
Have questions or concerns about your privacy? We're here to help. Reach out to us: