By accessing and using the Explainables platform (the "Service"), available at tryexplainables.com,
you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree
with any part of these terms, you may not use the Service.
2. Description of Service
Explainables is an AI-powered educational platform designed to provide tutoring and learning support for CBSE students
in classes 6 through 10. The platform offers:
Free Tier: Basic access to AI tutoring, core educational features, and limited explanations
VIP Subscription: Premium access with enhanced features, priority support, and unlimited explanations
Brain Power Currency: In-platform currency for purchasing additional features, premium questions, and personalized study materials
The Service is provided on an "as-is" basis. We reserve the right to modify, suspend, or discontinue any feature
of the Service at any time without notice.
3. User Accounts
Account Requirements
You may create one account per person. Multiple accounts are prohibited
You must be at least 11 years old to use the Service
If you are under 18 years old, a parent or legal guardian must provide consent for your use of the Service
You are responsible for maintaining the confidentiality of your login credentials (username and password)
You are responsible for all activities conducted under your account
Accurate Information
You agree to provide accurate, complete, and current information during account registration and to update this
information as needed. Providing false or misleading information may result in account suspension or termination.
4. Subscription & Payments
VIP Subscription Plans
VIP subscriptions are billed on a recurring basis (monthly or annually, as selected)
Auto-renewal is enabled by default. You will be charged on your renewal date
You can cancel your subscription anytime from your account Settings. Cancellation takes effect at the end of your current billing cycle
Upon cancellation, you lose access to VIP features immediately
Brain Power Packs
Brain Power packs are one-time purchases and are non-renewable
Brain Power credits do not expire and remain valid indefinitely
Once used, Brain Power cannot be refunded
Payment Processing
All payments are processed securely through Razorpay, a third-party payment gateway. By making a payment,
you agree to be bound by Razorpay's Terms of Service.
Explainables is not responsible for payment processing errors or issues arising from Razorpay's services.
Refund Policy
VIP Subscriptions: 7-day refund window from the date of purchase, provided the subscription has not been actively used.
After 7 days or if the subscription has been used, no refunds are available
Brain Power Packs: No refunds once purchased and credited to your account
5. Acceptable Use
You agree not to use the Explainables platform for any prohibited activities, including but not limited to:
Academic Dishonesty: Using the Service to cheat on exams, tests, or assignments, or submitting AI-generated responses as your own work without acknowledgment
Unauthorized Scraping: Automated scraping, crawling, or downloading of platform content, summaries, or data without permission
Account Sharing: Sharing your account credentials with others or allowing others to use your account
Reverse Engineering: Attempting to reverse engineer, decompile, or discover the underlying algorithms or source code of our AI systems
Abusive Content: Posting, sending, or using abusive, offensive, hateful, discriminatory, or inappropriate language in chat or messages
Harassment: Harassing, threatening, or bullying other users or staff members
Illegal Activities: Using the Service for any illegal purposes or in violation of local, state, or national laws
Unauthorized Access: Attempting to gain unauthorized access to protected accounts, systems, or data
Violation of these terms may result in immediate suspension or permanent termination of your account, without refund.
6. AI-Generated Content Disclaimer
Explainables uses artificial intelligence to generate explanations, summaries, and educational content. Please be aware of the following:
Educational Purpose Only: AI-generated responses are intended for educational support and learning purposes only, not as professional advice
Potential Errors: While our AI is trained to be accurate, it may occasionally generate incorrect information, incomplete explanations, or misinterpretations of concepts
Verification Required: Always verify AI responses with your textbooks, teachers, or official CBSE resources before relying on them for study or exams
No Liability: Explainables is not responsible for any errors, inaccuracies, or adverse outcomes resulting from reliance on AI-generated content
Not a Substitute: This Service is a supplementary learning tool and does not replace structured classroom education or professional tutoring
We Do Not Comply Unconditionally: We do not guarantee that AI-generated answers are 100% accurate or complete. We actively review and improve AI responses but disclaim liability for any incorrect content generated by the AI model
6b. Third-Party AI Services
Explainables uses AI models provided via API from a third-party AI service provider. By using this Service, you acknowledge and agree to the following:
User Input Processing: Your questions, chat messages, and educational queries are sent to a third-party AI provider for processing to generate responses. This is a core part of how the Service works
Third-Party Privacy Policy: The AI provider processes your input in accordance with their own privacy policy. We encourage you to review the relevant provider's privacy policy (linked in our Privacy Policy)
Data Retention: Explainables does not permanently store your chat content on its servers beyond what is necessary for session continuity. However, the third-party AI provider may retain inputs per their own data retention policies
No Sensitive Data: Do not share personally identifiable information, financial details, passwords, or sensitive personal data in your questions. The Service is intended for educational queries only
Trained Context: The AI has been configured with custom prompts, NCERT curriculum context, and personality guidelines by Explainables. Despite this training, the AI remains a third-party model and its outputs are not guaranteed to be accurate
7. Intellectual Property
Explainables Content: All original content created by Explainables, including but not limited to the platform interface,
branding, logos, design, summaries, explanations, and educational materials created by our AI and human team, are the exclusive
intellectual property of Explainables. You may not reproduce, distribute, modify, or use this content without explicit written permission.
NCERT & Government Content: Content derived from NCERT textbooks and materials is the property of the National Council
of Educational Research and Training (NCERT) and the Government of India. Explainables provides this content in accordance with applicable laws.
User Content: You retain ownership of any content you create or submit through the Service. By submitting content,
you grant Explainables a non-exclusive, royalty-free license to use, display, and improve that content for platform enhancement and moderation purposes.
8. Limitation of Liability
To the fullest extent permitted by Indian law, Explainables shall not be liable for:
Learning outcomes, academic performance, or exam results
Technical issues, downtime, system failures, or data loss
Errors or inaccuracies in AI-generated content
Loss of access to the Service or interruptions
Any indirect, incidental, or consequential damages arising from use of the Service
Our total liability for any claim arising from or related to this Service shall not exceed the amount you have paid
to Explainables in the past 12 months.
9. Termination
Termination by Explainables
Explainables reserves the right to suspend or terminate your account immediately if:
You violate any provision of these Terms & Conditions
You engage in abusive, harassing, or illegal behavior
You attempt to compromise platform security or integrity
We determine that your use of the Service poses a risk to other users or the platform
Upon termination, your access to the Service will be revoked immediately. No refunds will be provided except as required by our Refund Policy.
Termination by You
You may delete your account and terminate your relationship with Explainables at any time by accessing the Account Settings page
and selecting "Delete Account". Please note that account deletion is permanent and cannot be reversed. All your data will be removed from our systems.
10. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of India, without regard to
its conflict of law provisions. You agree that any legal action or proceeding relating to this Service shall be brought exclusively
in the courts of India, and you consent to the jurisdiction and venue of such courts.
11. Changes to Terms
Explainables reserves the right to modify these Terms & Conditions at any time. Material changes will be notified to you
via email at least 14 days before the changes take effect. Your continued use of the Service after the
notification period constitutes acceptance of the updated terms.
12. Contact Information
If you have any questions about these Terms & Conditions, or if you wish to report a violation, please contact us at: